Refund policy
RICHA USA Return & Refund Policy
We want you to be confident in your RICHA purchase. Motorcycle apparel must fit properly to provide the comfort and protection it was designed for, and we understand that occasionally a different size or product may be needed.
10-Day Returns
RICHA USA accepts eligible returns within 10 days of delivery.
Returned merchandise must be in new, unused, unworn, unwashed and unaltered condition, with all original tags, labels, accessories and packaging included.
Apparel may be carefully tried on indoors to evaluate fit. Merchandise that has been ridden in or shows signs of use, including dirt, odors, perspiration, pet hair, stains, scuffs, wear or washing, cannot be accepted for return.
Return Shipping
Customers are responsible for the cost of return shipping for standard returns, including returns due to size, fit, preference or change of mind. Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as RICHA USA cannot be responsible for return packages lost in transit.
Packaging & Product Condition
Please return merchandise in its original product packaging whenever provided. Product packaging, garment bags, tags and accessories are considered part of the merchandise and should be returned in good condition.
Qualifying products returned in new condition with all original packaging and tags will not be charged a restocking fee.
Products returned with damaged or missing packaging, detached or missing tags, missing accessories, or requiring additional inspection, cleaning, repackaging or reconditioning may be subject to a processing/restocking fee of up to 15% of the product's purchase price.
Merchandise that cannot reasonably be resold as new may be refused and returned to the customer.
Size Exchanges
We understand that finding the correct size when purchasing motorcycle apparel online can sometimes be challenging. If you need a different size, please contact RICHA USA and we will help you identify the best replacement size. RICHA USA will waive any processing fee on an otherwise eligible first size exchange.
Incorrect, Damaged or Defective Products
If you receive an incorrect product or an item that arrives damaged or appears defective, please contact RICHA USA before returning it.
When the return is the result of an error by RICHA USA or an eligible product defect, RICHA USA will provide return instructions and cover the applicable return shipping cost. No return or processing fee will apply.
Multiple-Size / Excessive Returns
Our return policy is intended to allow customers to purchase RICHA apparel with confidence, not as a substitute for a fitting service.
We encourage customers who are uncertain about sizing to use our size guides and sizing assistance before ordering multiple sizes of the same or similar product.
RICHA USA reserves the right to limit returns, apply reasonable processing/restocking fees, or refuse future orders in cases involving excessive or repeated returns, suspected return-policy abuse, or purchases of multiple sizes or substantially similar products when there is evidence that the majority were purchased with the intention of being returned.
Final Sale Items
Products specifically identified as Final Sale at the time of purchase are not eligible for return or exchange unless received damaged, defective or incorrectly shipped.
Refunds
Once your return is received, RICHA USA will inspect the merchandise. Approved refunds will be issued to the original payment method, less any applicable return shipping or processing/restocking charges.
Please allow 3–5 business days after we receive your return for inspection and processing. Your financial institution may require additional time for the refund to appear on your account.
Before Sending a Return
Please contact RICHA USA or initiate a return through our designated return process before shipping merchandise back to us. Returns sent without the required return authorization may experience processing delays.