RICHA USA Shipping Policy

Last Updated: September 2026

Thank you for shopping with RICHA USA. We work to process and ship orders as quickly and accurately as possible. The following policy explains our shipping procedures for orders placed through RICHAUSA.com.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

During holidays, promotional events, new product launches, or periods of unusually high order volume, additional processing time may be required.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before an order is submitted.

Shipping rates may vary based on the order value, products ordered, delivery destination, and selected shipping method.

Any free-shipping promotions or thresholds offered by RICHA USA will be displayed on the website or during checkout and may be subject to specific terms or exclusions.

Estimated Delivery Times

Delivery estimates shown during checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed unless a specific guaranteed service is expressly offered.

Carrier delays caused by weather, service disruptions, peak shipping periods, incorrect or incomplete addresses, or other circumstances outside RICHA USA's control may affect delivery times.

Order Tracking

When available, customers will receive a shipping confirmation containing tracking information once an order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout. If you discover an error after submitting an order, contact RICHA USA Customer Service as soon as possible.

We will make reasonable efforts to assist with address changes before an order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed or Damaged Shipments

If your tracking information indicates that your package has been lost, significantly delayed, or damaged during transit, please contact RICHA USA Customer Service.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

If an order is shown by the carrier as delivered but cannot be located, please contact us promptly so that we can assist with the carrier's delivery investigation.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact RICHA USA Customer Service as soon as possible and before returning the merchandise.

When an incorrect or damaged shipment is the responsibility of RICHA USA, we will provide appropriate return or replacement instructions at no additional shipping cost to the customer.

Returns and Exchanges

Shipping charges and procedures related to returns and exchanges are governed by our Return & Exchange Policy.

Customers are responsible for return shipping costs for standard returns resulting from size, fit, preference, or change of mind, unless otherwise stated by RICHA USA.

If the return results from an incorrect item shipped by RICHA USA or an eligible product defect, RICHA USA will cover the applicable return shipping cost.

Please review our Return & Exchange Policy for complete details.

U.S. Shipping

RICHA USA primarily serves customers within the United States.

Available shipping destinations and shipping options will be displayed during checkout. Certain products or destinations may be subject to shipping restrictions.

International Shipping

International shipping availability, when offered, will be displayed during checkout.

International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Contact Us

If you have questions regarding shipping or an existing order, please contact:

RICHA USA
19096 NE 4th Court
Miami, FL 33179
USA

Email: sales@richausa.com
Phone: 305.327.4242

For questions regarding an existing order, please include your order number so our team can assist you as quickly as possible.